Return Policy

Screen Assemblies and Spare Parts

All screen assemblies, digitizers, and replacement spare parts are backed by a lifetime warranty covering manufacturing defects. This warranty does not cover technician damage, physical damage, internal cracks, or incidental damage. Store credit will be issued at either the current selling price or the original purchase price, whichever is lower.

Replacement Batteries

All replacement batteries include a 1-year warranty for manufacturing faults. This warranty excludes technician damage, physical damage, and incidental damage. Store credit will be issued based on the current selling price.

Phone Parts Depot offers simple, clear, and hassle-free returns. If you receive broken or damaged items, you must notify us within 3 days of receiving your order. Phone Parts Depot reserves the right to update this policy at any time.

Return Order Prepaid Label

We provide one free ground return label per month if your total purchases exceed $1,000 in the past 30 days. To request a label, email support@phonepartsdepot.shop. If your account is not eligible: We can still provide a prepaid label. A $15 deduction will be applied from your return order credit balance.

For return inquiries, contact customer service, your sales representative, or email  support@phonepartsdepot.shop.

Return Order Processing Time

Once your package arrives at our facility, your return will be fully processed within 3 business days, and the corresponding credits will be applied to your account.

Restocking Fees

Brand-new products in resalable condition are not subject to restocking fees. Products no longer carried or purchased more than 60 days ago may not be eligible for return. Accessories must be returned in their original packaging and in resalable condition to avoid restocking fees.

Rejected Items

Rejected items (cracked screens, technician damage, items not purchased from our company) will be stored for 15 days. You may request these items be returned with your next order. Otherwise, the items will be disposed of without return.

Refunds and Store Credit

All return orders are processed as store credit without deductions.

Refund Eligibility: Purchases within 60 days → may be refunded to the original payment method. Purchases older than 60 days → will receive store credit only, regardless of the item category.

Store Credit Terms: Store credit cannot be sold or transferred to third parties. Store credit is valid for 1 year. Unused credit after 1 year will expire and become inactive.

Return Address:

Phone Part Depot (Return Department)

108-14 72nd ave, ste 2, Forest Hills, NY 11375

support@phonepartsdepot.shop