Frequently asked questions
Why would my account be disabled or locked, and how can I fix it?
Accounts may be locked due to unusual activity, or policy violations. To reactivate your account, please contact your sales agent or our customer support team.
Why was my credit card payment declined or unavailable?
Declines can happen due to insufficient funds, bank restrictions, or a mismatch between billing and shipping details. If this happens, contact your card issuer or check that your billing information matches your account.
How can I get a copy of my yearly statement or invoice?
Log in to your dashboard, where yearly statements can be downloaded under the Statements section, and invoices for individual orders can be found under Orders or call in to request it.
How do I know if a call or email about my account is genuine or a scam?
All official emails will come from @phonepartsdepot.shop. Calls should come from your assigned sales agent or the numbers listed on our website. If in doubt, reach out to us directly before responding.
How do I update my billing address separately from my shipping address?
Both billing and shipping addresses can be updated independently in your account settings on our website or call in to have it updated at your convenience.
Can I transfer my store credit to my card or bank?
Yes. To transfer store credit to your card or bank, reach out to your sales agent or support team.
Can I pay for my order using multiple payment methods (credit + store credit)?
Yes, you can combine store credit with another payment method. However, two external methods (e.g., credit card + PayPal) cannot be used together.
How do I redeem store credits or vouchers during checkout?
We currently do not offer vouchers. Store credits will automatically appear as a payment option at checkout.